• Poolside: Minimum age of entry to the La Luna Beach Club Pool is 21 years and older.
   

• MĀRE welcomes dining guests aged 16 and older provided they’re accompanied by a parent or a guardian. Please note they are not permitted within the La Luna Poolside area afterward. Strictly no children or prams are permitted. 
   

• Everyone must present a valid form of photographic identification on entry.
   

• Management reserves the right to refuse admission or reject any person appearing to be intoxicated, under the influence of drugs, or otherwise behaving dangerously or inappropriately. Please note no refunds will be given under these circumstances.
   

• No outside food and drink. We do not allow birthday cakes.
   

• Please note that unauthorized DSLR and video cameras are not permitted at any time.
   

• By entering La Luna Beach Club, you consent to be photographed or filmed and you consent the resulting materials being used for advertising, promotion and marketing purposes.
   

• Table decorations are not permitted, including balloons.
   

• Our venue is not suitable for 18th or 21st birthdays.
   

• Guests must adhere to the dress code:
   

• All guests must wear suitable footwear (no thongs) when entering and exiting the venue.
   

• Dress code for dining guests in the restaurant: Casual chic
   

• Dress code around the pool / lounges / day beds / cabanas: Resort style wear, swim attire, casual chic
   

• La Luna Beach Club does not accept head, face & neck tattoos or anything offensive/aggressive. Entry will be refused.
  If individuals with visible tattoos choose to cover them up with a collared shirt or makeup, we acknowledge and appreciate the effort, and exceptions to the policy may be considered in such cases.
   

• Bookings do not always guarantee entry if you have not followed the dress code & age policy.
   

• Please note all customers are responsible for their own belongings. We do not have lockers and do not accept any responsibility for any personal property brought to the venue. La Luna Beach Club shall not be held liable for any loss or damage.
   

• La Luna Beach Club is not responsible for inclement weather conditions.  Please note no refunds will be given under these circumstances. Change of booking date may be permitted.
   

• A 10% surcharge applies on Sundays. A 15% surcharge applies on Public Holidays. Credit Card Surcharges will apply.
   

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• SUN LOUNGES // DAY BEDS // KING DAY BEDS // DRINKS ONLY BOOKINGS FOR UP TO 22
   

• In order to secure an area by the pool, either a booking guarantee or a minimum spend is required (fully redeemable on purchasing food and drinks) depending on the season and area.​
   

• High Season: December 1st - January 21st - Minimum spend requirements for all areas

• The minimum spend is the minimum amount your party commits to spend that day on food and drink from the venue. If you do not reach your minimum spend during the hours of the event, you will not be refunded the difference and the remaining amount cannot be transferred to another booking or event.
   

• Low Season: January 22 - November 30th 
  To secure a Sun Lounge or Day Bed by the pool, we require a $50pp credit card Booking Guarantee. Nothing will be debited from your card when making the booking, however, a cancellation fee per person will be taken in case of a no-show and no prior notice.
   

• You can book for up to 22 guests for the Drinks Only Option that will be allocated to the best suitable area.
   

• SUN LOUNGES: 3h Booking Duration
  (multiple pool lounges for groups, that wish to be seated together must be booked within a single reservation)
  Bookable for 1 - 6 guests under one reservation 
   

• DAY BEDS: 3h Booking Duration
  One Day bed is suited for 2 guests
  Bookable for 1 - 8 guests under one reservation 
   

• KING DAY BEDS: 3h Booking Duration
  One King Day Bed is suited for 3 guests
  Bookable for up to 15 guests under one reservation 
   

• CABANAS

• If you like to book a cabana service, a prepaid minimum spend will apply. To complete your reservation, you will be required to pay the full amount of your reservation minimum spend.
   

• After you finalise your reservation, you will immediately receive an email with the subject line: 'Invoice for La Luna Beach Club' to complete the payment for your minimum spend and lock in the reservation. Please kindly note that payment must be received within 48 hours to avoid cancellation. If you can not see the invoice in your inbox, please check your spam folder.
   

• All guests are required to arrive at your booked time. If guests are late to the booking, the same allocated time slot applies. Your spot will be held for 30 minutes before being cancelled. The minimum spend is non-refundable.
   

• Grand Cabana: 4h Booking Duration
  Minimum Spend:  
  Low Season - $4000 per cabana
  High Season - $4500 per cabana

      Suited for up to 17 guests comfortably seated, with a maximum of 22 guests

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• Cabana: 4h Booking Duration
  Minimum Spend: 
  Low Season - $2500 per cabana
  High Season - $3000 per cabana
  Suited for up to 12 guests comfortably seated, with a maximum of 17 guests

• For all bookings, we require a credit card booking guarantee. The only time we will charge your card is if you cancel within 24 hours of your booking or don't show up on the time booked, a cancellation fee will be charged of $50pp. As a courtesy, you agree to contact the restaurant to make changes or cancel your reservation at least 24h prior.
   

• Your table will be held for 15 minutes after your reservation arrival time. If you have not arrived, we will release your table and a cancellation charge of $50pp will be charged to the credit card provided. If guests are late to the booking, the same allocated seating time applies where the table is re-booked afterward.
   

• Due to high demand, we have implemented the following dining times. It is the guest's responsibility to be on time.
   

• 2 – 6 people – 2 hours

• 7 – 9 people – 2.15 hours

• 10 – 16 people – 2.5 hours

• 17 or more people – 3 hours
   

•  All groups of 9 or more guests are required to dine from our banquet menus. 
   

• Your reservation will be allocated to the best available table at the time of your reservation. We never guarantee specific tables so be sure to include in your booking notes to better your chances. Any special requests made will be catered for by the venue as best as possible.
   

• We are a full table service venue, drinks may not be purchased individually from the bar and must be ordered with your waiter.
   

• We do not allow outside food and drinks, including birthday cakes in the venue.
   

• We do not split bills, however, we can process up to 4 card payments per group. Alternatively, we recommend you ask your guests to bring cash.
   

• If you will be redeeming an eGift voucher please add the gift voucher number in the booking notes. eGift Cards are only valid 48 hours after the purchase date and are not redeemable immediately after purchase.

La Luna Beach Club operates a strict refund policy.

In the case of force majeure (such as natural disasters or acts of God; government acts or orders; pandemics or outbreak of communicable disease; quarantines; national or regional emergencies) you may be offered to attend on another date (subject to availability).

La Luna Beach Club is not responsible for inclement weather conditions. Please note no refunds will be given under these circumstances. Change of booking date may be permitted and is subject to availability.
 

GRAND CABANA & CABANAS:

• Booking cancellation with a full refund must be made 14 days prior to your reservation.

• Booking cancellation within 14 days but no less than 7 days will be offered a change of date.

• Booking cancellation within 7 days are non-refundable and will not be offered a change of date.
  
   

KING DAY BEDS:

• Booking cancellation with a full refund must be made 7 days prior to your reservation.

• Booking cancellation within 7 days but no less than 48h will be offered a change of date.

• Booking cancellation within 48h are non-refundable and will not be offered a change of date.
  
   

DAY BEDS & POOL LOUNGES

• Booking cancellation with a full refund must be made 48 hours prior to your reservation.

• Booking cancellation within 48h but no less than 24h will be offered a change of date.

• Booking cancellation within 24h are non-refundable and will not be offered a change of date.
  
   

MĀRE

• For groups of up to 9 guests, we require a credit card Booking Guarantee. The only time we will charge your card is if you cancel within 24 hours of your booking or don't show up on the time booked, a cancellation fee will be charged of $50pp.
   

• For groups of up to 10 - 24 guests, we require a credit card Booking Guarantee. The only time we will charge your card is if you cancel within 48 hours of your booking or don't show up on the time booked, a cancellation fee will be charged of $50pp.
   

• For groups of 25 or more guests, we require a $1000 deposit payment.

     - Booking cancellation with a full refund must be made 14 days prior to your reservation.
     - Booking cancellation within 14 days but no less than 7 days will be offered a credit for a change of date.
     - Booking cancellation within 7 days are non-refundable and will not be offered a credit for a change of date.